Insights
What is changing in disputed payments, from the people who build the software for it. Company announcements are filed under News.
All insights
Modernizing dispute processing starts with the right foundation
Why dispute systems built one project at a time stop absorbing change, and what a stable core with controlled configuration does differently.
Cláudio Lopes · 12 December 2025 · 2 min
When "approved" doesn't mean "intentional": what issuers can do about authorized scams
A fully authenticated transaction with no chargeback rights, a cardholder who was deceived, and the decision the issuer has to make before the rules catch up.
Cláudio Lopes · 10 November 2025 · 4 min
Your next customer might be an algorithm, but the dispute will still be yours
What agentic commerce does to evidence, liability and the record a dispute system has to reconstruct.
Cláudio Lopes · 28 October 2025 · 2 min
Gen Z is redefining trust in banking, and the dispute experience is the new loyalty test
Why a five-day refund ended a banking relationship, and what industry surveys say about who else is leaving.
Cláudio Lopes · 15 October 2025 · 3 min
Purchase data as part of your dispute defense strategy
Why "transaction not recognized" is a data problem before it is a dispute, and what merchant purchase detail at the point of enquiry changes.
Cláudio Lopes · 3 min
News
Company announcements and press releases.
23 December 2021
Press release · Jonas Software