Guides

Plain answers to the questions dispute desks get asked, each checked against its primary sources.

The operating case

Why institutions automate disputes

The operating case for dispute automation, written for the person who runs the desk and for the people they report to.

Inside this guide
Why are dispute volumes rising?How much does it cost a bank to process a dispute?What should you look for in dispute automation software?
5 min read

Reg E deadlines

Reg E dispute timeframes, explained

What Regulation E requires when a consumer disputes an electronic fund transfer, where the clocks are, and what an automated dispute workflow does at each step.

Inside this guide
How long does a bank have to investigate a Reg E dispute?Which transactions Reg E coversWhat desks ask about the clocks
9 min read

Provisional credit under Reg E, explained

When the institution must give the money back before it knows the answer, how long it has, when it may take the credit back, and what the desk has to be able to show.

Inside this guide
When is a bank required to give provisional credit?What is a provisional credit reversal, and when can it happen?Is there provisional credit on credit cards?
5 min read

Network filing

Visa VROL and Mastercom, explained

A plain reference to Visa VROL and Mastercom, the two card network dispute platforms: the dispute stages side by side, allocation and collaboration, pre-arbitration, reason codes and Compelling Evidence 3.0.

Inside this guide
What is the difference between VROL and Mastercom?What is the difference between Visa allocation and collaboration?Chargeback reason codes: Visa and Mastercard
4 min read

See how AdjustmentHub performs against your dispute volume.

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