Disputed payments have been an increasing problem for credit unions, particularly with dispute volumes growing year-over-year as a result of the pandemic and the rise in online commerce. Velera is countering this by enabling a comprehensive solution for its credit unions: Velera Resolution Center. The primary goal is to deliver an unparalleled level of efficiency and client experience to their credit union clients. With the advent of Velera Resolution Center, they now offer an end-to-end solution for both credit and debit card disputes, which will increase their members’ trust in the company’s ability to resolve disputes quickly and effectively.
“There is no other end-to-end solution on the market,” Mr. Ajay Guru, SVP of Fraud Products at Velera says about the Velera Resolution Center. We at Lean Industries are delighted to be working with Velera on this mission-critical endeavor. Click here to hear more about the challenges of disputed payments and what Velera is doing to help their clients improve the entire model for this critical member-centric service.