Lean Industries is solely focused on automating the rising challenge of transaction disputes. Our solutions support both issuers and acquirers, covering the full dispute lifecycle, from consumer-initiated claims to merchant related exceptions. With increasing fraud, regulatory pressure, and shrinking margins, financial institutions need purpose-built automation – and that is exactly what Lean delivers. Our core offerings, AdjustmentHub and NetworkHub, support dispute handling across card and non-card transactions, including fraud and non-fraud claims. We currently serve major financial services companies across North America, Europe, South America, and New Zealand.
Automate dispute resolution for debit, credit, and prepaid cards, ACH, and more. Support Regulation E and Z compliance and streamline intake via digital channels, call center, and branch.
Manage your process with a scalable solution that adapts to Lean teams and digital operations, including self-service and automated dispute handling.
Our dispute resolution, as a service across multiple institutions, offers configurable, multi-tenant environments, and built-in Visa and Mastercard integration.
Handle incoming chargebacks with automation, merchant communication portals, and full process visibility.
Our solutions support a broad spectrum of payment types:
Our solutions provide integrated support for applicable regulatory and network compliance standards:
Our solution is designed to comply with U.S. regulation, local regulation, and global card network rules, without custom coding.
Improve customer satisfaction by giving users control over their disputes, while reducing call center volume and operational costs. Our solution delivers a seamless, user-friendly journey across channels, designed to increase satisfaction and reduce friction.
