Lean Industries offers AdjustmentHub, a comprehensive enterprise solution for financial institutions to automate the end-to-end dispute management process, from intake to resolution, across various payment types. Our platform ensures compliance with regulations like Reg E and Z while integrating seamlessly with core banking systems for efficient processing. Additionally, NetworkHub facilitates compliant integrations with major payment networks, simplifying interactions and enhancing operational efficiency by providing a unified path for chargebacks, fraud reporting, and merchant recovery.
AdjustmentHub is Lean Industries' leading enterprise solution for end-to-end dispute management. Specifically designed for financial institutions, it automates every phase of the dispute lifecycle – from intake and investigation to resolution and recovery – across card and non-card payments. Whether it is fraud or non-fraud, credit, debit or ACH, the platform provides out-of-the-box configurable workflows that comply with regulations like Reg E and Z, while automating key processes such as rights validation, credit issue, correspondence, and fee reversal.
AdjustmentHub seamlessly integrates with your core banking, processor, and document systems, enabling straight-through processing, fewer errors, and faster resolutions – all through a single, intuitive interface.
Empower your customers to initiate disputes from any channel using our intuitive portal and flexible APIs.
Consolidate all case-related activities into a single platform, removing the need for multiple disconnected systems and boosting employee productivity.
Leverage Lean Framework workflows and rule-based decisioning to minimize manual intervention and accelerate case resolution.
From debit and credit cards, to ACH, ATM, wire, and bill payments, AdjustmentHub supports a full range of dispute types with specialized workflows tailored to each transaction type.
Ensure compliant, efficient integrations with all major payment networks. NetworkHub handles complex communication and formatting requirements, allowing your team to focus on recovery and resolution, not routing.
With NetworkHub, AdjustmentHub connects directly and in real time to all major payment networks. It standardizes and simplifies interactions with Visa, Mastercard, Discover, and regional PIN networks, removing the need to navigate multiple, and complex systems. With NetworkHub, dispute workflows are no longer slowed down by “swivel-chair” processes, or repetitive data entry. Institutions gain a unified, automated, and fully auditable path for chargebacks, representments, fraud reporting, and merchant recovery, considerably improving operational efficiency, compliance confidence, and recoveries.
