At Lean Industries, we understand that resolving consumer transaction disputes takes more than just great software — it takes strong, strategic partnerships. That is why we have joined forces with some of the most trusted names in the industry: ACI Worldwide, Ethoca, and Verifi. These partnerships allow us to offer fully integrated solutions that reduce operational friction, accelerate recoveries, ensure compliance, and improve the customer experience.
Our partnership with ACI Worldwide allows us to integrate Lean AdjustmentHub with ACI robust issuing and acquiring solutions. ACI Issuer platform provided a unified system for managing various payment types, including cards and digital payments, backed by real-time processing and advance security features. On the acquiring side, ACI solutions offer digital payment acceptance and merchant management, streamlining operations for financial institutions. By combining these capabilities with AdjustmentHub, we deliver a cohesive solution that simplifies dispute management across the payment lifecycle.
Ethoca, a Mastercard company, is a global leader in enabling real-time collaboration between issues and merchants to prevent chargebacks. Through our established interface with Ethoca Alerts, Lean clients receive early notifications of fraud or disputes directly from merchants, preventing the issuer to initiate the chargeback process.
Lean also supports integration with Consumer Clarity, which gives cardholders access to right, merchant supplied transaction details – reducing confusion and eliminating “friendly fraud”. This integration allows Lean clients to reduce unnecessary disputes, resolve issues faster, and improve customer satisfaction.
Our partnership with Verifi, a Visa company, allows Lean to integrate with industry leading pre-dispute tools like the Cardholder Dispute Resolution Network (CDRN) and Order Insight. These solutions help financial institutions engage merchants earlier in the dispute process, enabling quick resolution and preventing chargebacks from progressing.
Lean integration with Verifi CDRN enables automated alert handling for merchant-issuer collaboration, while Order Insight enriches transaction data shared with cardholders, helping them recognize purchases and avoid unnecessary claims. Together, these integrations improve efficiency, reduce losses, and enhance consumer confidence in their financial institution.
