At Lean Industries, we design and deliver a dispute management solution that directly addresses the most important trends in dispute management today. Here is how our solutions help clients to work smarter, and keep up with changing demands.
Lean enables seamless self-service integration through secure web services. Financial institutions can embed dispute functionality directly into digital banking apps or customer portals, allowing cardholders to initiate and track disputes anytime, anywhere, with minimal friction. Our web services allow real-time case creation, questionnaire handling, and document management from an external system. This modern architecture enables institutions to build dispute workflows that align with their digital strategy.
With Lean fully hosted and managed solutions, clients have access to a secure, compliant, and always up to date dispute platform, with minimal reliance on internal IT teams. We take care of infrastructure, upgrades, and compliance, allowing clients to focus on providing the best customer service, not system maintenance.
Our platform removes manual steps by applying automation to everyday dispute tasks. It enables straight-through processing for routine cases, identifies merchant refunds, issues provisional credits, files fraud reports, and submits chargebacks directly to the networks. Integrated with pre-dispute systems like Verifi and Ethoca, it helps resolve claims faster, with less effort from your team.
Lean's solution is built to keep you compliant with key regulations such as Reg E and Z, as well as the complex rules set by the payment networks like Visa, Mastercard, and others. With comprehensive audit trails, real-time alerts, and timers, every dispute is managed to ensure full regulatory compliance.
We are developing DecisionHub and HubAssist, two innovative AI-driven add-ons designed to enhance dispute outcomes and case handling efficiency. DecisionHub uses machine learning to generate a chargeback success score for each transaction that is going to be disputed. By analyzing transaction data against a proprietary database of historical cases, it helps dispute teams focus on disputes with the highest recovery potential, supporting better decisions and resource use. HubAssist supports call center agents during case creation. Recognizing that agents often juggle multiple responsibilities and deal with distressed cardholders disputing potential fraud, HubAssist provides real-time guidance, reducing errors, improving customer experience, and speeding up dispute intake.
Lean has invested in a comprehensive portfolio of solutions enabling clients to customize their dispute management processes with minimal dependency on IT or Lean interventions.
The portfolio solutions include:
This portfolio of add-ons empowers organizations to increase agility, reduce time-to-market, and maintain control over their dispute environment.
