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CLAIMS/Manager
AdjustmentHub is a comprehensive case management system integrated with its own imaging system for forms and claims documentation.
AdjustmentHub can handle any payment type such as credit, signature debit, pin debit, ACH, ATM, POS and others. It can define and drive a claim through, pre-defined workflows that can incorporate computers and staff in a well-defined sequential manner.
AdjustmentHub can also act in any role of a transaction - issuing financial institution, third-party processor organization (middleman, network), and acquiring merchant organization.
It contains facilities to:
- Open new cases and assign to various analysts for processing
- Accessing data warehouses to locate relevant transactions and pre-fill required fields in the case (auto-research)
- Adding and manipulating images and forms for cardholder and network documentation purposes
- Assigning cases to various queues depending on case variables and transaction contents
- Driving case processing through a set of pre-defined workflow steps
- Generating financial records for internal cardholders and customers, as well as external network chargebacks and representments
- Where such facilities are available, the system can interface with network switching software such as S1 Postilion/Office to receive network financial adjustments and generate new ones back to the networks, in any required formats
- Defining analysts and managers and giving them roles and responsibilities
- Defining workflows and resources to implement rules and regulations for financial institutions, processors, governmental agencies and acquirers
- User and managers dashboards to define and maintain case assignments and named queues
- Reporting modules for pre-defined and ad-hoc reporting requirements
These facilities are further expanded upon in various Lean documents.
Review the Marketing tab for product presentations, brochures and white papers for further information.
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