At Lean we favor an "early adopter" customer relationship model, where customers provide business requirements during the early product development cycle. Our solutions are then turned into generalized software products for future marketing to various industry segments.  From Manitoba Telephone System and Mellon Bank in the late 80s to Seafirst Bank, US West, NYCE and Wells Fargo Bank in the late 90s - they all joined with us in earlier partnerships and secured the expected business and financial benefits.

In 2005 Genpass Technologies of Dallas TX (now Elan/US Bank) let us define and develop of our best-in-class AdjustmentHub dispute resolution suite of products in their environment. Since 2007 AdjustmentHub has also provided direct customer claims input through Genpass' Connect Internet portal.

In 2006 we joined with Mosaic Software, now Postilion/S1 of Atlanta, Georgia in defining an integrated dispute resolution component for users of the Postilion RealTime transaction switch. In 2007 Postilion and Lean announced a worldwide reseller arrangement so that Postilion customers can license the AdjustmentHub solution from their trusted Postilion partner.

In 2007 we partnered with Carreker/Checkfree/FiServ in marketing AdjustmentHub to Keybank Corporation for all of their RegE Issuer dispute processing of PIN, Signature, ACH and BillPay payment products. AdjustmentHub was greatly expanded for parent/child case processing with interactive questionnaires, in addition to interfaces to such enterprise systems as Hogan, CAMS II, FileNet, ViewDirect, Tivoli and others.

We design our products to guarantee a contribution to our customers' bottom line. Using our innovative solutions customers will re-engineer workflows, eliminate existing processes, reduce general operating costs and improve staff productivity.

Customer support is an integral part of the original partnership and remains so throughout the life cycle of our products. Financial institutions and merchant organizations want to concentrate on their core business competencies - that is why they purchase software packages from outside vendors.

In return, they expect - and we deliver - significant and in-depth after-sales support, from project management and implementation, to continuous releases with progressive enhancements.